Ambuj Tripathi — Visual Resume

Professional Summary

Customer Success & SaaS Implementation Specialist with 5+ years of experience (3+ in client-facing SaaS roles). Skilled at driving adoption, resolving technical issues, and managing onboarding for enterprise clients. Proficient in API integrations, SQL, Jira, and analytics. Known for turning customer challenges into long-term success through clear communication, cross-functional collaboration, and process optimization. Passionate about scaling customer experience in high-growth tech ecosystems.

Professional Experience

AppyPie — Customer Success Manager

Noida, India · Feb 2023 – Present

Led end-to-end onboarding and implementation for enterprise and SMB clients.
Resolved Tier 1 & 2 technical issues involving APIs, SQL, and app configurations.
Coordinated troubleshooting across engineering, product, and QA teams.
Product Support & Troubleshooting – Skilled in diagnosing and resolving SaaS product issues to ensure seamless user experience.
SaaS Platform Management – Experience with subscription models, user onboarding, and client support for cloud-based software.
Authored Knowledge Base articles and improved self-service support.

Key Achievements: Reduced onboarding time by 30% and improved user adoption through training programs.

Uptimus Datalogix — Graphic Designer

Delhi, India · Sep 2021 – Dec 2022

Designed UI components and collaborated with developers for troubleshooting.
Delivered creative assets under tight deadlines while maintaining quality.

Jan Kalyan Shikshan Prasar Samiti — Social Media Manager

Prayagraj, India · Jul 2019 – Aug 2021

Executed digital campaigns increasing engagement by 40%.
Created visuals and measured KPIs to refine social strategies.

Education

Bachelor of Computer Applications (BCA)
Asian International University

Projects & Achievements

Reduced go-live time for API integration clients by 30%.
Developed knowledge base improving ticket deflection.
Delivered client training and collaborated on API troubleshooting.