How do I track my order?

Go to the 'Order History' in our app or website. See your order from the list of orders. Your food might be:- Waiting for confirmation - Accepted - Preparing - Prepared - Ready to Pickup - Dispatched - Delivered. To speak to the store manager, click on HELP/SUPPORT to get the store contact number & email.

 

I want to cancel my order!

An order can be cancelled only if the preparation hasn't been started. If the order is in process of being prepared, we can't cancel it. To speak to the store manager, click on HELP/SUPPORT of the order details page to get the store contact number.

 

I want to switch my payment method

There's no option to change the payment method once an order is placed.

 

My order was very late.

We sincerely apologize for the inconvenience. This is not the experience we aim to provide & we promise to make it up to you. For assistance, leave a review for us on our app/website or click on HELP/SUPPORT of the order details page to get the store contact number and email.

 

Why was my order cancelled?

Order might be cancelled for one of these reasons:

• The outlet ran out of one (or more) items you ordered
• The outlet couldn't process your order due to technical reasons beyond our control

1. Our delivery person couldn't get in touch with you or find the address mentioned

• The coupon code was not applied
• The order is already placed & this is a duplicate order
• Our outlets are currently not serving in your locality
• A cancellation message is sent once our delivery person updates us that they can't reach you after multiple attempts. We request you to keep your phone nearby so that you can be reached if needed.
• In case of cancellation based on points 1 & 2, the order amount will be refunded in 4-6 days

 

My order had some items missing or incorrect food items were delivered to me.

If you received something you didn't order, or there was something missing, please go to 'Account' -> 'Order History' and click on 'HELP' to speak to the store manager. we will check the issue from our end and either resend the missing or correct items or will refund the amount with 2 days.

 

I had an issue with the quality of my food.

We are sorry! This is not the experience we aim to provide and we promise to make it up to you. Kindly submit your complaint by visiting your order in 'Order History' -> 'Rate this order' or call us at number available in HELP/SUPPORT.

 

I had packaging or spillage issues with my order.

We are sorry! This is not the experience we aim to provide and we promise to make it up to you. Kindly submit your complaint by visiting your order in 'Order History' -> 'Rate this order' or call us at number available in HELP/SUPPORT.

 

The quantity of food I received was not adequate.

We are sorry! This is not the experience we aim to provide and we promise to make it up to you. Kindly submit your complaint by visiting order in 'Order History' -> 'Rate this order' or call us at number available in HELP/SUPPORT.

 

I found foreign element in my food & food made me unwell.

This is unacceptable on our side and we sincerely apologise for the same. We promise to investigate this & make necessary changes/modifications, wherever necesssary. Kindly submit you complaint by visiting order in 'Order History' -> 'Rate this order' or call us at number available in HELP/SUPPORT.